The certificate acknowledging the 2023 Platinum Trusted Service Award to Everything Dinosaur has been downloaded and prepared. Everything Dinosaur can display this certificate in their offices and use it in company correspondence.
Everything Dinosaur’s Feefo Platinum Trusted Service Award certificate.
Platinum Trusted Service Award
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. The highest accolade offered by Feefo, the Platinum Trusted Service award, was introduced in 2020 and Everything Dinosaur has won the Platinum Trusted Service award every year that it has been available. Everything Dinosaur has been awarded top marks by Feefo four years in a row.
Tony Wheble, the CEO at Feefo, commented:
“This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.”
Everything Dinosaur Has Won the Platinum Trusted Service Award Four Years in a Row
Everything Dinosaur has won the prestigious Feefo Platinum Trusted Service award ever year that it has been offered. Picture credit: Everything Dinosaur.
Mr Wheble added:
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.”
Following on from yesterday’s blog post about the international cyber incident at Royal Mail team members can provide an update.
At 10:16am (GMT) on the 26th January, Everything Dinosaur received the following statement from the Managing Director of Royal Mail International, Antony Harvey.
Royal Mail issued an update about their on-going cyber incident in the morning of 26th January (2023). Everything Dinosaur has published the Royal Mail statement in full.
International Cyber Incident
The cyber incident, believed to be a ransom ware attack was reported on 12th January (2023), Everything Dinosaur has been unable to send out certain parcels to its international customers, however, customers in the European Union have been unaffected.
Royal Mail has been making progress and implementing measures to mitigate the damage to their networks caused by this attack.
In summary, this is what this latest bulletin means for Everything Dinosaur customers:
International Tracked & Signed service as well as the International Signed service parcels can now be despatched.
Delivery likely to take longer than usual.
Customers may notice a different tracking information as items leave the UK.
We have been asked not to submit any new Tracked or Standard International Airmail parcels into the network for the moment.
Further updates on the Tracked and Standard International Airmail services will be provided in the coming days.
A spokesperson from Everything Dinosaur commented:
“We continue to do our best to inform our customers about the current difficulties at Royal Mail. Contingency plans have been put into operation to allow us to continue to despatch parcels overseas, however, for a small number of our customers, parcels have been delayed to permit Royal Mail to resolve this problem. We hope to send out all these parcels in the very near future and we would like to apologise to our customers for any delay in delivery.”
To visit Everything Dinosaur’s user-friendly and award-winning website: Everything Dinosaur.
The Latest Update on the Royal Mail Cyber Incident (Wednesday 25th January)
Royal Mail has released a statement about its progress as it attempts to find a work around following the cyber incident, believed to be a malicious ransom ware attack.
Update from Royal Mail
Here is the Royal Mail update”
“Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.”
Everything Dinosaur team members are keeping their international customers informed about the continuing cyber incident at Royal Mail (January 25th, 2023). Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
The update from Royal Mail added:
“We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.”
Mitigating the Impact
In addition, Royal Mail has released the following statement about their on-going work to resolve this issue:
“Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.”
The Impact on Everything Dinosaur
Everything Dinosaur would like to assure its customers that only a small portion of their international orders have been affected by this issue. All deliveries to customers in the European Union are unaffected. Everything Dinosaur uses a separate and distinct delivery company for customers in the EU, part of our strategy to offer more customer choice and to reduce dependence on one single supplier.
Customers in North America, South America and Australasia have had their parcels sent by an alternative courier wherever possible, however, a small number of orders have had to be held back and they cannot be sent out until Royal Mail opens up the international mail routes such as airmail and tracked and signed.
A spokesperson for the UK-based, award-winning mail order company apologised to that small proportion of customers that had been affected and stated:
“We are sorry for any delays that have been caused due to the problems at Royal Mail. We want to assure the small number of our customers that have been affected that as soon as we have permission to resume despatch of parcels to Royal Mail we will do so and we have put extra resources on standby to ensure we send out parcels as quickly as possible.”
Everything Dinosaur wins Platinum Trusted Service Award for the fourth year running. Everything Dinosaur has an excellent record of providing customer service and has already put in contingency plans to minimise business disruption caused by the issues at Royal Mail. Picture credit: Everything Dinosaur.
The new Wild Safari Prehistoric World Zuul dinosaur model is in stock at Everything Dinosaur. Team members have been busy contacting customers to let them know that this new armoured dinosaur model has arrived.
The Wild Safari Prehistoric World Zuul dinosaur model in lateral view.
Zuul Dinosaur Model
The Zuul dinosaur model is one of four new figures to come into Everything Dinosaur from the Safari Ltd range. The other three models are the Wild Safari Prehistoric World Albertosaurus, and in the sub-brand “Dino Dana” a Stygimoloch and a replica of the controversial dwarf tyrannosaur Nanotyrannus.
Four new dinosaur replicas into stock at Everything Dinosaur including an Albertosaurus (left), a Stygimoloch (centre), a replica of the controversial tyrannosaur Nanotyrannus (right), and (top) the Zuul dinosaur model. Picture credit: Everything Dinosaur.
The Gatekeeper of Gozer
The genus name was inspired by a monster that appeared in the 1984 film “Ghostbusters”, the horned monster being Zuul the Gatekeeper of Gozer. The species epithet combines crus (Latin) for shin or shank, and vastator (Latin) for destroyer, in reference to the beautiful sledgehammer-like tail club that was the first part of the fossil specimen to be discovered.
The new Safari Ltd Zuul dinosaur model. A fantastic replica of a North American, Late Cretaceous ankylosaurid dinosaur.
The new Safari Ltd Wild Safari Prehistoric World Albertosaurus dinosaur model is now in stock at Everything Dinosaur. A magnificent and colourful tyrannosaur.
Albertosaurus dinosaur model. The new Wild Safari Prehistoric World Albertosaurus figure.
Wild Safari Prehistoric World Albertosaurus
This striking replica of a Late Cretaceous, North American member of the Tyrannosauridae family is a welcome addition to the Safari Ltd model range. This extensive model series already includes several T. rex figures and in 2021, a replica of Daspletosaurus was added to this range.
Stalking amongst the model bricks, an Albertosaurus model, an excellent replica of a Late Cretaceous tyrannosaur from North America.
The model measures 25 cm long (10 inches) and that detailed head stands approximately 11.5 cm (4.5 inches) off the ground. A spokesperson from Everything Dinosaur commented that the patterning on the model chosen by the designers would have helped to camouflage this large carnivore as it stalked its prey in the woodlands that were common throughout the Late Cretaceous landscape of northern Laramidia.
Albertosaurus fossils, specifically the nearly 1,150 fossil bones recovered from the Dry Island bonebed adjacent to the Red Deer River in Alberta, provide evidence that this theropod was gregarious and lived in packs.
The type species Albertosaurus sarcophagus was named and described by Henry Fairfield Osborn in 1905, the same year in which Osborn named and described the much larger, geologically younger but closely related Tyrannosaurus rex.
The Wild Safari Prehistoric World Albertosaurus dinosaur model, now in stock at Everything Dinosaur.
As Everything Dinosaur prepares for the arrival of the new Safari Ltd prehistoric animal models and Dino Dana figures we have been finalising our Zuul scale drawing in readiness for adding this diagram to our armoured dinosaur fact sheet.
Everything Dinosaur’s scale drawing of the armoured dinosaur Zuul. Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
Zuul crurivastator
Zuul (Z. crurivastator), was formally named and scientifically described in 2017 (Arbour and Evans). The fossil specimen, which is nearly complete was discovered in Judith River Formation sandstone sediments. The fossil material was purchased by the Royal Ontario Museum (Canada), and the Zuul specimen is on public display.
The genus name honours a fictional ghoul from the 1984 movie “Ghostbusters”. The research team, were reminded of the monster “Zuul the Gatekeeper of Gozer”, when studying the dinosaur’s prominent horns and ridges on the exquisitely preserved skull.
The species name translates as “destroyer of shins” a reference to the defensive tail club, that was preserved. Zuul remains the only member of the Ankylosaurinae to be known from a complete skull and tail club.
A recent research paper suggested that the tail club was used during intraspecific combat. Although tail clubs were probably used to deter predators, damaged osteoderms on the Zuul specimen suggested that these large herbivores indulged in ritual combat behaviours, perhaps over territory or in fights over mates.
Zuul is estimated to have measured around six metres in length and to have weighed around 2,500 kilograms.
A spokesperson from Everything Dinosaur commented:
“We intend to send out a Zuul fact sheet with every model of Zuul we sell. We are committed to helping educate and inform. For the vast majority of the prehistoric animal models and figures we supply we include a fact sheet on that animal.“
The new Mojo Fun Woolly Mammoth model has arrived at Everything Dinosaur’s warehouse and this excellent prehistoric proboscidean has been made available to purchase on Everything Dinosaur’s award-winning website.
The Mojo Fun Woolly Mammoth model is available from Everything Dinosaur.
Mojo Fun Woolly Mammoth
The Woolly Mammoth is one of two Ice Age figures to be added to the Mojo Fun “Prehistoric Life” range of figures. A Woolly Rhinoceros (Coelodonta antiquitatis) is due to arrive at Everything Dinosaur in a few weeks.
The Woolly Mammoth model is an update on the previous Mojo Fun figure, we suspect that this earlier 1:20 scale Mammuthus primigenius model from Mojo Fun will now be retired.
The hair texture and details of the shaggy coat of this prehistoric elephant model have been praised by Everything Dinosaur team members.
The hair texture on the new Mojo Fun Woolly Mammoth has been praised by Everything Dinosaur team members.
Mammuthus primigenius
A spokesperson for the award-winning, UK-based company stated that team members were most impressed with this Mammuthus primigenius replica.
The spokesperson added:
“There are lots of Woolly Mammoth figures and models available. It is always pleasing to see a manufacturer updating figures in their range and we congratulate the team at Mojo Fun for their amazing Woolly Mammoth and we look forward to the arrival of their Woolly Rhinoceros.”
To view the extensive range of Mojo Fun prehistoric and extinct animal models available from Everything Dinosaur: Mojo Fun Prehistoric Life Models.
Team members at Everything Dinosaur have been busy preparing a Brighstoneus scale drawing in readiness for the arrival of the new for 2023 CollectA Brighstoneus dinosaur model. The first of the new for 2023 CollectA prehistoric animal figures are expected to be in stock in a few weeks. As we research and write our Brighstoneus fact sheet, a scale drawing was commissioned so that we could demonstrate the approximate size of this recently described dinosaur.
The Brighstoneus scale drawing being prepared for the Everything Dinosaur Brighstoneus fact sheet that we intend to despatch with the CollectA Age of Dinosaur Popular Brighstoneus figure. Picture credit: Everything Dinosaur.
When scientifically described (Lockwood et al), Brighstoneus was estimated to measure around eight metres in length, and to have a body mass of approximately nine hundred kilogrammes, team members at Everything Dinosaur have attempted to reflect the animal’s size by using a silhouette of a human being to give a visual guide to scale. Readers can hopefully appreciate how our drawing represents the CollectA Age of Dinosaurs Popular model.
The CollectA Age of Dinosaurs Popular Brighstoneus dinosaur model. This ornithopod figure should be available from Everything Dinosaur in early 2023.
A spokesperson from Everything Dinosaur, explained that they were looking forward to receiving this exciting new herbivorous dinosaur replica and confirmed that the first batch of CollectA prehistoric animal figures (with the exception of the 1:6 scale Stegouros and the 1:20 scale Koolasuchus), should be arriving at the company’s warehouse in a few weeks. The Stegouros and the Koolasuchus were due to be in stock later in the year (April/May 2023).
Everything Dinosaur has won the Feefo Platinum Trusted Service Award, an independent seal of excellence and company integrity. Everything Dinosaur has won this top Feefo award every year since this accolade was introduced.
Everything Dinosaur wins Platinum Trusted Service Award for the fourth year running.
Platinum Trusted Service Award
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. Their highest award, the Platinum Trusted Service Award was introduced in 2020 and Everything Dinosaur has been awarded top marks by Feefo four years in a row.
These are unique awards because they truly reflect a company’s dedication to providing outstanding customer service by analysing feedback from genuine customers.
Tony Wheble, CEO at Feefo praised Everything Dinosaur and commented:
“A particular congratulations to Everything Dinosaur for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
Customer Service Award
Everything Dinosaur’s dedication and commitment has also been recognised by the South Cheshire Chamber of Commerce. The UK-based company won the “Excellence in Customer Service” award at the end of 2022.
Mike and Sue of Everything Dinosaur proudly show their certificate and trophy after winning the Excellence in Customer Service Award at the South Cheshire Chamber of Commerce Business Awards. Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
Feefo
Feefo is a leading global customer reviews and insights platform. Feefo’s mission is to empower its clients to fully understand how their customers experience their product or service. Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
A spokesperson from Everything Dinosaur commented:
“We are delighted to receive the Feefo 2023 Platinum Trusted Service Award for customer service, which recognises our hard work over the last three, challenging years. This award means a lot to us because it is based on feedback and reviews from our customers and, ultimately, keeping them happy is what we care about. We are committed to delivering the highest quality of service, so we will continue to listen, understand and respond to all our customers.”
Everything Dinosaur can confirm that the new for 2023 Mojo Fun Woolly Rhino model will be in stock around May (2023). This new replica of Coelodonta antiquitatis will be available from Everything Dinosaur in a few months.
Woolly Rhino model in lateral view.
Mojo Fun Woolly Rhino Model
The Mojo Fun Woolly Rhino model will be part of the “Prehistoric Life” series and this replica follows the new version Woolly Mammoth (Mammuthus primigenius) that the company developed recently. Replicas of Woolly Rhinos are amongst the most popular Ice Age figures with collectors, only Sabre-toothed cat figures and Woolly Mammoths tend to be stronger sellers.
The new for 2023 Mojo Fun Woolly Rhinoceros model which will be in stock at Everything Dinosaur around quarter 2 of 2023.
A spokesperson from Everything Dinosaur commented:
“We are looking forward to receiving the new Mojo Fun Woolly Rhino model. This is the only new figure being added to the Mojo Fun Prehistoric Life range and from the images we have seen it looks a really good Ice Age figure.”
Coelodonta antiquitatis
This geographically widespread species is thought to have originated in Asia (Tibet). Fossils have been found throughout both eastern and western Europe (no fossils found in Ireland). The last of these magnificent creatures died out around 10,000 years ago. Over hunting by humans may have played a role, however, most palaeontologists consider that these large animals were unable to adapt to a rapidly changing climate at the end of the last Ice Age.
Mojo Fun Woolly Rhino model, which will be available from Everything Dinosaur around April or possibly early May of 2023.
It will be interesting to see if that large nose horn has flattened sides. Scientists think the sides of the horn (which was made of keratin), were worn away as the animal brushed snow aside so that it could graze on the sedges, mosses and grasses hidden underneath.
