At Everything Dinosaur updating customers is our priority.  Today, (March 21st, 2025), a major incident has been declared at London Heathrow airport.  A fire at an electricity substation near to the airport has led to the closure of Heathrow.  We would like to express our sympathies to all those people who have been affected by this unfortunate incident.  Some of our overseas customers might see a delay in their parcel delivery.

Mike and Sue from Everything Dinosaur apologise for any inconvenience caused.

We have put out the following media release.  Our thanks to one of our international courier partners (OCS Worldwide) for their assistance.

Providing a prompt response to the fire at Heathrow (March 21st 2025) by sending out a media release, reassuring customers about the current status of orders going overseas from the airport. Picture credit: Everything Dinosaur (image generated in Canva).

Picture credit: Everything Dinosaur (image generated in Canva)

Everything Dinosaur Updating Customers

The media release explains why Heathrow airport has been closed.  It is hoped that the airport will be able to open tomorrow.  The airport will remain closed all day (Friday, 21st March).  The fire at a nearby electrical substation has also cut-off electricity to nearby homes and businesses.

The closure will mean that some of our customer’s parcels destined for overseas are likely to be delayed.

If you are concerned and wish to enquire about your order, please contact Everything Dinosaur: Email Everything Dinosaur Team Members.

Mike from Everything Dinosaur commented:

“We want to reassure customers.  OCS Worldwide, one of the international couriers we use has a depot at Heathrow.  Whilst their depot is working normally, the disruption caused by the fire will lead to some delays for parcels. Sue and I recognise the importance of Everything Dinosaur updating customers.  We will continue to monitor the situation, and we are confident that our courier partners will be able to adjust and ensure the swift progress of our customer’s orders.”

The award-winning and customer friendly Everything Dinosaur website: Dinosaur Toys and Figures.

Congratulations to Everything Dinosaur for the publication of the company’s 7,000th blog post. The Everything Dinosaur blog began in May 2007.  Team members have tried to add a blog post every day.  Recently, the blog passed the landmark of having published seven thousand articles.

Congratulations to Everything Dinosaur! The award-winning UK-based mail order company has just published its 7,000th blog post. Picture credit: Everything Dinosaur image generated in Canva.

Picture credit: Everything Dinosaur (image generated in Canva)

One of our objectives with the blog is to provide updates on palaeontology and fossil discoveries. Moreover, we wanted to present news stories in a way that minimises the technical terms and use of jargon. We try to produce posts that can be read by those who do not have a formal scientific training. Furthermore, we share our interest in all things related to palaeontology and prehistoric animals. We write articles that can be used by fellow teachers, articles that showcase the work of others, articles whose aim is to inform and to educate.

Congratulations to Everything Dinosaur

Mike, one of the authors of the blog posts stated:

“Reaching 7,000 blog posts is a testament to our commitment to sharing valuable insights about palaeontology and research. In addition, this landmark showcases our passion for delivering quality content to our audience.”

Here’s to blog post 7,001!

Visit the award-winning and customer friendly Everything Dinosaur website: Dinosaur Toys and Models.

Today, we announce that Everything Dinosaur will be one of the main sponsors at the Lyme Regis Fossil Festival. Mike and Sue will the be there and presenting.  The Festival is celebrating its twentieth anniversary.  Team members at Everything Dinosaur were involved in helping to set up the Festival two decades ago.  Twenty years later, the UK-based mail order company is a main sponsor of the entire event.  The Festival will take place over the weekend of the 14th and 15th of June (2025).  If you are in the Lyme Regis area, come on over and meet Mike and Sue.

Let’s talk dinosaurs!

Everything Dinosaur is a main sponsor of the Lyme Regis Fossil Festival 2025. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

The Lyme Regis Fossil Festival

The Lyme Regis Fossil Festival is an annual festival held at Lyme Regis on the Jurassic Coast of Dorset. It celebrates the unique geological heritage of Lyme Regis and the Jurassic Coast. The Festival attracts thousands of visitors and Everything Dinosaur along with some of their chums will be presenting at this year’s event.

Mike from Everything Dinosaur commented:

“We are proud sponsors of the Lyme Regis Fossil Festival.  For us, it is about giving something back to the wider community and supporting science outreach.  We were consulted and became involved in the Festival, and we have been supporters from the start.  Today, we can announce that we are one of the main sponsors of this year’s Festival.”

The Lyme Regis Fossil Festival back in 2005. Everything Dinosaur helped set up the first of these exciting annual events. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Visit the Lyme Regis Fossil Festival website: Lyme Regis Fossil Festival.

Sue from Everything Dinosaur commented:

“On Sunday 15th June we are delivering a presentation at the Driftwood Cafe with some of our chums.  It will be free to attend, but places are limited.  We are looking forward to talking about dinosaur and prehistoric animal models.”

Sue added that Everything Dinosaur would be having a large stand in the main marque.  This was an opportunity for customers and dinosaur model fans to learn more about Everything Dinosaur and the work that the company does.

Today, Mike and Sue released a short video with further details about their involvement in the Lyme Regis Fossil Festival.

Video credit: Everything Dinosaur

For more videos, hints and tips about dinosaur model collecting and prehistoric animal model news and updates: Everything Dinosaur on YouTube.

Thank You Everything Dinosaur

Eleanor Wentzell of the Lyme Regis Museum and one of the organisers of the Festival commented:

“A huge Fossil Festival thank you to Everything Dinosaur, who are supporting this year’s event as a Main Sponsor! Everything Dinosaur is your one-stop shop for gifts and presents for dinosaur fans! Over to the Team at Everything Dinosaur who will be unveiling something very exciting at this year’s event. Come along and say hello to the Everything Dinosaur team at this year’s Fossil Festival. You’ll find them in the main Marquee on Lister Gardens! They will also be giving a presentation in the Driftwood Café on Sunday morning with some special guests!”

It is going to be an exciting year!

The award-winning Everything Dinosaur website: Dinosaur Toys and Models.

It might not feel like spring at the moment.  However, by the meteorological calendar, today, March the 1st is the first day of spring.  The days are certainly getting longer, but it is still chilly, especially in the Everything Dinosaur warehouse.  Not to worry, with all the deliveries scheduled for next week, we are going to be busy.  Eofauna, PNSO, Haolonggood and possibly Beasts of the Mesozoic are all due to arrive shortly.

Sue has been busy tidying in the warehouse.  It is important that we make room for all the new stock.  The warehouse is getting a spring clean.  However, it is very tidy and well organised already.  A tidy warehouse helps us to pick, pack and despatch orders quickly.  However, we do have other important tasks.  For example, we have been asked to provide a short biography of the company.  We are happy to oblige.

Sharing a passion for dinosaur toys – Sue and Mike from Everything Dinosaur. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Providing an Everything Dinosaur Biography

It can be a challenge writing about your own business.  Fortunately, we were able to brainstorm some ideas and make plenty of notes.

We are a multi-award-winning company that specialises in the sale of museum quality prehistoric animal models. Established in 2005, the company is run by people who enjoy sharing their passion for the past with fellow collectors and model fans.

The business is based in Cheshire (UK), and it has developed a worldwide customer base. Everything Dinosaur also supplies museums, events, attractions and educational bodies with dinosaur and prehistoric animal themed merchandise.  Customers are at the very centre of everything we do.

Visit the Everything Dinosaur website: Dinosaur Models and Figures.

Mike added:

“Sue and I are committed to promoting a greater appreciation for the Earth sciences. For example, we research and write our own fact sheets on prehistoric animals and send these out free of charge.  We are also committed to tidying up our warehouse and making the picking and packing of orders more efficient.  Having worked on the company biography it is time to roll up my sleeves and get back into the warehouse.”

Our thanks to one of our customers in Canada who sent into us some fabulous comments about their recent purchase.  We received some wonderful Feefo customer feedback.  February might be a short month, but over the last four weeks we have received over a hundred service and product ratings.  We are truly grateful for all the feedback and kind comments we receive.  For example, here is the wonderful feedback from one of our Canadian customers.

Wonderful feedback from an Everything Dinosaur customer based in Ontario, Canada. Picture credit: Feefo.

Picture credit: Feefo

Feefo Customer Feedback

Feefo is an independent ratings agency.  They collate feedback from customers on our service and products.  Everything Dinosaur has won many awards for its customer service.

Mike from Everything Dinosaur commented:

“We are extremely grateful for all the feedback that we receive.  We do our best to help and support all our customers and we have developed an excellent reputation for speedy delivery of parcels, even to customers as far away as Canada.”

The award-winning Everything Dinosaur website: Dinosaur Toys and Models.

We understand the importance of regular maintenance for the Everything Dinosaur website.  After all, this blog contains nearly seven thousand articles.  We care about your experience.  It can be frustrating to visit a blog post and discover that a link is broken or content is missing.  Given the scale of this site, keeping everything up to date is challenging.  However, we set time aside so that we can continue to maintain the site and improve the visitor experience.

Broken or outdated links can frustrate readers and reduce engagement. They lead readers into a cul-de-sac.  We do our best to ensure that this blog site and indeed our commercial site too is well maintained.

Our dinosaur chums help to maintain our websites. They check for outdated and broken links. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Maintenance on the Everything Dinosaur Website

The regular updating of links ensures that site visitors can find information quickly.  Hopefully, the information will be relevant too.  We appreciate that a well-maintained site helps boost site credibility.  It builds trust! A well-maintained site reflects our commitment to quality and customer service.

The replacement of outdated links is a simple step that helps with site navigation.

Mike from Everything Dinosaur commented:

“With nearly seven thousand blog posts, this is a gigantic blog site.  However, we remain committed to giving blog readers the best experience possible.  We strive to ensure that links to things like other posts and YouTube videos work.  It is all about enhancing the visitor experience.”

To read an earlier blog post about our commitment to site maintenance: Maintenance on the Everything Dinosaur Blog.

Please take a few moments to review past posts.  There are thousands of articles featuring fossil discoveries, research, prehistoric animal models and palaeontology.

Or if you prefer, take a look at what products we have available: Dinosaur Toys.

Let’s make all the Everything Dinosaur websites enjoyable places for all!

Mike and Sue from Everything Dinosaur visited the Spring Fair in Birmingham.  It is an enormous trade show, the UK’s biggest home, gift and fashion retail event.  The pair had several meetings to attend.  However, they did have the opportunity to wander the halls and visit some of the trade stands.  After all, they were on the hunt for dinosaur related merchandise.

They found a children’s game entitled “So, you think you’re an expert – dinosaurs”.  We might know a little about the Dinosauria, but we are always amazed by the incredible knowledge that many children have about prehistoric animals.

As Mike happily confesses:

“I spend my life being corrected by budding young palaeontologists.”

Mike from Everything Dinosaur holding a children’s game “So, you think you’re an expert – Dinosaurs”. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur – Always More to Learn and Discover

Examining the children’s quiz game made Mike and Sue think.  It is important to recognise your limits, even in areas that you may feel confident in.  Just like the incredible Dinosauria, we can be powerful in our areas of expertise, but there is always more to learn and discover.  Every day is a school day!

Embracing the idea that we don’t know everything opens the door to growth and collaboration.  It can be helpful to challenge yourself.  Try to learn something new every day and acknowledge that expertise is a journey, not a destination.

The Everything Dinosaur website: Dinosaur Toys and Gifts.

Everything Dinosaur has won the Feefo Platinum Trusted Service Award.  This is an independent seal of excellence, which recognises outstanding customer service.  It is awarded to those businesses that consistently provide world-class customer care.

This award came into being in 2020.  Everything Dinosaur has won it every year since it was inaugurated.

Everything Dinosaur has been awarded the prestigious Feefo Platinum Trusted Service Award for 2025. Picture credit: Everything Dinosaur

Picture credit: Feefo

The Feefo Platinum Trusted Service Award

Feefo established their award programme to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. These awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.  Everything Dinosaur has won an award every year since it started using Feefo to collect customer feedback.

Feefo is the world’s largest provider of verified reviews.  It works with over six thousand brands.

Recently, Feefo launched new initiatives to reward companies that demonstrated dedication towards customers.  As a result, Everything Dinosaur was officially classified as “exceptional”.

To read more about Everything Dinosaur’s success: New Marketing Assets for “Exceptional” Everything Dinosaur.

Sue from Everything Dinosaur commented:

“Receiving a Platinum Trusted Service Award from Feefo means a lot to us.  This prestigious award is based entirely on genuine customer feedback. At Everything Dinosaur, we understand the importance of delivering exceptional customer service.  We remain committed to maintaining our high standards.  We shall continue to put the needs of our customers first.”

The certificate confirming the Platinum Trusted Service Award. Picture credit: Feefo.

Picture credit: Feefo

The CEO of Feefo, Tony Wheble, congratulated Everything Dinosaur and remarked:

“During these economically challenging times, it’s inspiring to see companies like Everything Dinosaur consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences.”

Visit the award-winning Everything Dinosaur website: Dinosaur Toys and Models.

It has been a busy week!  Sue has been interviewed by the German newspaper Der Spiegel.  Fortunately, for her, the interview was in English. Sue does not speak German, her language skills are “nicht gut”.  As a co-founder of Everything Dinosaur, Sue was sharing her perspective on the challenges and triumphs faced by small businesses in the UK.  After all, the retail environment is always changing.

Everything Dinosaur is renowned for its high-quality prehistoric animal models.  Der Spiegel were keen to hear more about the company and how we export.

Sue from Everything Dinosaur being interviewed by Steffen, a journalist from a German newspaper. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur Being Interviewed

Sue highlighted the resilience of small enterprises amidst economic fluctuations. Furthermore, she explained how the company has embraced on-line sales and social media to reach a broader audience. Steffen had travelled up from London to meet Sue and her colleague Mike.  He spent the afternoon hearing about the trials and tribulations of the dinosaur model market.  These days, there is a lot of bureaucracy and red tape.  Sue highlighted the systems and processes that have been put in place that permit the company to send parcels to model collectors overseas.

Sue commented:

“I hope my comments helped Steffen with his article. It was fun being interviewed and sharing our journey at Everything Dinosaur. I hope our story inspires other business owners to explore exporting and embrace new opportunities in their ventures.”

Visit the award-winning Everything Dinosaur website: Dinosaur Toys and Gifts.

We are thrilled to announce that Everything Dinosaur is once again in the running for a customer service award with Feefo! We work hard to provide exceptional customer service and quality products. Over the years, we have proudly won many awards for our commitment to excellence. Your support has been invaluable in helping us achieve this recognition. Thank you for being part of our amazing journey!

Feefo will be selecting a few businesses that have gone above and beyond for their customers.  Feefo wants to recognise and reward these firms.  Moreover, we might be amongst the winners.  Everything Dinosaur has won numerous customer service awards.  Currently, we hold the coveted Platinum Trusted Service Award.  We have been awarded this accolade since the inception of this prestigious honour.  Will we win it again this year?

Everything Dinosaur has won the Feefo Platinum Trusted Service Award for 2024.

Picture credit: Feefo

Everything Dinosaur and Customer Service

Our business, supplying prehistoric animal models is synonymous with delighting customers. As well as being Feefo award winners we also hold “Exceptional” service status.

Mike from Everything Dinosaur commented that he hoped that the company would meet the demanding criteria laid out by the Feefo team.

He added:

“It is wonderful to be recognised for our commitment to customer service.  We are excited to find out whether we have met the standards set by Feefo for the 2024.”

Sue from Everything Dinosaur pointing out that the Cheshire based business is rated as “Exceptional” for customer service by the independent rating company Feefo. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Winners Announced on 21st January

Feefo aims to recognise businesses that provide market-leading customer service.  Thousands of companies work with Feefo.  However, only a few companies will receive the accolade of “Exceptional” and win Trusted Service Awards.

Winners will be announced on the 21st of January 2025.  We have our fingers crossed.

Visit the award-winning Everything Dinosaur website: Everything Dinosaur.