Receiving five-star customer feedback is always a wonderful way to start a day of ecommerce selling dinosaurs. Sue and I receive an amazing number of five-star reviews. At Everything Dinosaur, we are delighted to share another excellent review from one of our valued customers. Independent customer feedback helps us measure and maintain our performance. Moreover, it motivates us to keep improving every aspect of our business.

The latest review has helped us reach another impressive milestone. We have now received more than seven hundred independent product and service reviews this year through Feefo. Better still, ninety-seven percent of those reviews have awarded us five stars. The remaining three percent have given us four stars. Furthermore, Feefo has rated our customer service as “Exceptional”.

Mike and Sue from Everything Dinosaur receive another 5-star customer review. The dinosaur toy retailer is “run by enthusiasts for enthusiasts”. Picture credit: Feefo.

Picture credit: Feefo

Five-star Customer Feedback Reflects Our Values

One sentence from the latest review particularly caught our attention. The customer described Everything Dinosaur as “run by enthusiasts for enthusiasts.”

Those few words perfectly capture Everything Dinosaur’s philosophy.

We have always aimed to be more than a retailer. Instead, we strive to share our enthusiasm for prehistoric animals with collectors, families, schools and museums. Consequently, every order receives the same care and attention, regardless of its size.

Sue and I enjoy helping customers choose models, answer questions and discover the latest scientific research. We also provide free fact sheets, educational resources, videos and lots of advice. As a result, we hope every customer gains more than simply a parcel through the post.

Sue from Everything Dinosaur pointing out that the Cheshire based business is rated as “Exceptional” for customer service by the independent rating company Feefo. The company regularly receives five-star customer feedback. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Every Review is Important to Us

Customer feedback plays an important role in our business. Every review is read. Moreover, we value both compliments and constructive suggestions. Listening to our customers helps us refine our service and maintain the high standards that collectors expect.

We never take positive feedback for granted. Therefore, every five-star review means a great deal to us. It reminds us that our commitment to excellent customer service continues to make a difference.

Thank You from Everything Dinosaur

Sue from Everything Dinosaur explained:

“Every review represents a customer who has taken time out of their day to share their experience. We genuinely appreciate every comment we receive. Positive feedback inspires us to keep improving and to continue providing the service that our customers deserve.”

Finally, we would like to thank everyone who has supported Everything Dinosaur over the years. Your reviews, encouragement and loyalty have helped us build a business that is proudly run by enthusiasts for enthusiasts. We look forward to helping many more customers in the future.

Our award-winning and highly rated website: Dinosaur and Prehistoric Animal Models.

Everything Dinosaur at DinoCon 2026 is officially confirmed. Mike and Sue will once again be exhibiting in the Vendors Hall, and we are looking forward to meeting dinosaur fans, collectors and customers over the weekend of July 25th and July 26th.

You will find Everything Dinosaur at Vendor Table 7. We will have a fantastic selection of prehistoric animal models on display, along with plenty of opportunities to chat about the latest figures, upcoming releases and, of course, Everything Dinosaur Evolution models.

Everything Dinosaur at DinoCon (2026). Find Sue and Mike from Everything Dinosaur in the Vendors Hall at DinoCon. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Reserve the Models You Want

Our range includes hundreds of dinosaur and prehistoric animal figures. Although we always bring a wide selection to DinoCon, we simply cannot take every model in our catalogue.

Last year, many customers contacted us before the event to ask if we could bring specific figures for them. We were delighted to help, and this proved to be a popular service. It meant that visitors could collect exactly the models they wanted without worrying about whether they would be available on the day.

We are pleased to offer this service again for DinoCon 2026.

Email Your DinoCon Model Requests

If you are attending DinoCon and there is a particular dinosaur model, prehistoric animal figure or accessory that you would like us to bring, simply send us an email before the event. We will do our very best to include your requested items in our DinoCon stock.

Whether you are looking for the latest releases, a favourite museum-quality replica or a figure to complete your collection, we would be happy to help.

Email Everything Dinosaur with your model requests: Contact Everything Dinosaur with Your Model Requests.

The earlier you contact us, the easier it will be for us to prepare your order and ensure that your requested models are packed for the show.

See Everything Dinosaur at DinoCon 2026

We always enjoy meeting customers in person and talking about prehistoric animals, new discoveries and model collecting. DinoCon provides a wonderful opportunity to catch up with old friends, meet new collectors and share our enthusiasm for palaeontology. Sue will be delivering a keynote speech at this year’s DinoCon.

Sue from Everything Dinosaur will be a keynote speaker at DinoCon 2026. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Mike from Everything Dinosaur commented:

“One of the highlights of DinoCon is meeting customers face to face. If there is a particular model that you would like to see or purchase at the show, just let us know beforehand. We’ll do our best to bring it along, and we look forward to welcoming you to Table 7.”

We look forward to seeing everyone at DinoCon 2026. If there is something special that you would like us to bring, please get in touch by email and we will do our best to make sure it is waiting for you at Vendor Table 7.

The award-winning Everything Dinosaur website: Prehistoric Animal Models.

Sue and I are busy preparing for Everything Dinosaur at DinoCon 2026. This exciting event brings together dinosaur fans, palaeontologists, artists and model collectors. It celebrates a shared passion for prehistoric life. As part of our preparations, we have created an advertisement for the official DinoCon event brochure. We are delighted to support this fantastic gathering and to play our part in promoting the amazing dinosaur model collecting community.

As part of our preparations for Everything Dinosaur at DinoCon 2026 an advert has been prepared for the event’s official brochure. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

The advertisement features our award-winning Everything Dinosaur Evolution Tyrannosaurus rex 1:33 scale model.

To view the Everything Dinosaur Evolution range: Everything Dinosaur Evolution Models.

The brochure advertisement also highlights some of the other manufacturers whose products we will be selling at DinoCon.

Everything Dinosaur Supporting DinoCon

DinoCon provides a wonderful opportunity for people to meet, share ideas and celebrate their enthusiasm for dinosaurs. Moreover, events like this help connect collectors with scientists, artists and other specialists. Everything Dinosaur has always valued the friendships created through a shared interest in prehistoric animals. The collecting community continues to inspire us. Their feedback, knowledge and enthusiasm help shape what we do.

Sue has been invited to deliver a keynote presentation at this prestigious event.  Her talk “It Takes a Team to Build a T. rex” is being prepared and the accompanying slides and video finalised.

Sue from Everything Dinosaur will be a keynote speaker at DinoCon 2026. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

To read more about Sue’s presentation and Everything Dinosaur at DinoCon 2026: Sue Speaking at DinoCon 2026.

Celebrating Dinosaur Models and Prehistoric Animals

The event provides a platform to showcase creativity and collaboration. From fossil discoveries and palaeoart to scientifically informed prehistoric animal figures, DinoCon highlights many aspects of our hobby. Sue and I are looking forward to meeting collectors, answering questions and discussing all things dinosaur.

Our participation reflects our continued commitment to supporting events that bring people together. Furthermore, we recognise the important role collectors play in encouraging interest in palaeontology.

See Everything Dinosaur at DinoCon 2026

We are proud to support DinoCon and the dedicated team behind this special event. It promises to be a memorable celebration of dinosaurs, prehistoric animals and the people who are passionate about them. Come and chat to us in the Vendors Hall.

We look forward to seeing many friends, collectors and fellow dinosaur enthusiasts at DinoCon 2026.

In the meantime, visit our user-friendly website: Everything Dinosaur.

From today, 1st July 2026, new EU customs charges for UK retailers came into effect following the removal of the European Union’s long-standing customs duty exemption on consignments valued at €150 or less. Although these changes affect businesses exporting to the EU, Everything Dinosaur has already updated its shipping procedures to help ensure ordering remains straightforward for our customers.

These new customs charges do not apply solely to UK retailers. They affect every retailer based outside the European Union that exports eligible consignments into EU member states. This includes businesses in countries such as the United States, China, Canada, India, Australia and Japan.

The new duty applies to imports from all non-EU countries, regardless of where the seller is established.

Everything Dinosaur recognised these changes well in advance and updated its shipping procedures before the new legislation came into force, helping to ensure a smooth purchasing experience for our European customers.

Sue from Everything Dinosaur with another two parcels ready to begin their journey to customers. We pick, check and pack all the orders ourselves. This ensures that correct paperwork is attached to each parcel to assist their progress through customs. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Preparing for the EU Customs Charges for UK Retailers

To prepare for the new regulations, we have added a small fee to our handling charge for deliveries to the 27 EU member states. This reflects the new fixed €3 customs duty that now applies to eligible consignments entering the European Union.

International shipping regulations continue to evolve. Therefore, we closely monitor changes to customs legislation, import requirements and delivery procedures. Consequently, we can adapt our systems quickly and provide customers with accurate information before new rules take effect.

To read a blog post about the new EU customs charges: Everything Dinosaur Ready for EU De Minimis Changes.

We have also updated our shipping information and our Frequently Asked Questions page to explain the latest requirements. Furthermore, our experienced team is always happy to answer questions about international deliveries. Whether you are adding a new prehistoric animal model to your collection or purchasing a gift, we want you to order with complete confidence.

Early morning and the first of the day’s parcels have been picked, checked and packed. These parcels will then get labelled with all the relevant information to speed them through customs and across borders. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

An Evolving Situation

Over the last twenty years or so, we have had to adjust our business practices to accommodate changes in legislation and changes to regulations.

Mike from Everything Dinosaur commented:

“The introduction of these new EU customs charges for UK retailers is another example of how international trade continues to evolve. We work hard to monitor regulatory changes and update our systems before they affect our customers. Our aim is to make ordering from Everything Dinosaur as simple as possible while continuing to provide the reliable service and award-winning customer support that collectors have come to expect.”

These EU customs charges for UK retailers represent another change for businesses exporting to Europe. However, careful planning and a proactive approach enable Everything Dinosaur to continue providing dependable worldwide shipping. We remain committed to excellent customer service, transparent pricing and helping collectors throughout the European Union enjoy a smooth and reliable shopping experience.

The multi-award-winning Everything Dinosaur website: Prehistoric Animal Figures and Dinosaur Models.

From tomorrow (1st July), new EU de minimis changes come into effect for parcels entering the European Union from countries outside the EU. Although the regulations have changed, Everything Dinosaur has been preparing for these new requirements for many months. As a result, our customers across Europe can continue to order with confidence.

The removal of the long-standing €150 customs duty exemption means that lower-value consignments including parcels sent into EU member states will now be subject to additional customs charges. These changes form part of a wider programme of customs reform designed to modernise the movement of goods into the European Union.

Planning Ahead for the EU De Minimis Changes

International ecommerce regulations continue to evolve. Therefore, our team constantly monitors changes that could affect our customers. We have updated our website and shipping procedures to reflect the new legal requirements. In addition, we continue to work closely with our logistics partners to help ensure that orders move through customs as smoothly as possible.

At Everything Dinosaur, compliance has always been an important part of our business. We have invested considerable time and resources to meet changing international regulations. Whether it involves product safety, environmental legislation or customs procedures, we believe in preparing well before new rules take effect.

Mike getting surrounded by parcels that are ready to dispatch. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur Supporting European Customers

Although these changes introduce additional costs when shipping into the European Union, Everything Dinosaur will continue to subsidise shipping wherever possible. We remain committed to providing competitive delivery charges whilst maintaining the high standard of service that our customers expect.

Mike from Everything Dinosaur commented:

“International trading rules continue to change, but our commitment to our customers never does. We prepare well in advance for regulatory changes so that collectors can continue to enjoy a straightforward ordering experience. Our aim is to take care of the details, allowing customers to concentrate on adding outstanding prehistoric animal models to their collections.”

A Reputation Built on Trust

Everything Dinosaur has supplied prehistoric animal models to collectors, museums, schools and families around the world for over twenty years. During that time, we have earned a reputation for reliability, expert advice and exceptional customer service.

Our independently verified customer feedback reflects that commitment. Everything Dinosaur has achieved the prestigious Feefo Platinum Trusted Service Award for six consecutive years, while customers consistently rate our service as “Exceptional”. These awards are based entirely on verified customer reviews, giving shoppers confidence that they are dealing with a trusted retailer.

We can display our Platinum Trusted Service Award badge (2026) on our website and on our social media platforms. Picture credit: Feefo.

Picture credit: Feefo

As international regulations continue to develop, our focus remains unchanged. We will continue to adapt, invest and innovate so that customers throughout Europe receive the professional service they have come to expect from Everything Dinosaur.

We would like to thank all our customers across the European Union for their continued support. We look forward to supplying dinosaur and prehistoric animal enthusiasts throughout Europe for many years to come.

The award-winning Everything Dinosaur website: Museum Quality Prehistoric Animal Figures.

Everything Dinosaur customers are invited to join Mike for a special live interview exploring the connection between palaeontology and palaeoart.  This exclusive interview (Zoom event) is taking place next week (Wednesday). The title “Palaeontology and Palaeoart Connected” highlights the different disciplines involved in the design of the Everything Dinosaur Evolution model range.

Mike from Everything Dinosaur will be talking about the design and development process for the Everything Dinosaur Evolution T. rex model in an exclusive interview. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

This exclusive event is Hosted by palaeoartist Karim Zanaty of Extinct Fine Art. The online discussion will explore the inspiration behind the project. In addition, attendees will learn more about the development of the figures and the future plans for the Everything Dinosaur Evolution range.

Palaeontology and Palaeoart Connected

Discover how museum-quality prehistoric animal models are developed and learn more about the vision behind Everything Dinosaur Evolution.

📅 Wednesday 24 June
🕔 5 PM BST (UK)
🕕 6 PM CEST (Europe)
This FREE online event is open to dinosaur enthusiasts, collectors and anyone interested in prehistoric life.

For further information: Email Everything Dinosaur.

Mike stated that he was excited to have been asked to take part and added:

“I am looking forward to sharing some of the inside knowledge and stories behind the development of the Everything Dinosaur Evolution Tyrannosaurus rex. In addition, participants will be able to ask questions, and I can outline our future plans for the range.”

The Everything Dinosaur Evolution range: Everything Dinosaur Evolution.

At Everything Dinosaur, we value honest customer feedback. Over the years, genuine customer reviews have helped us build trust with collectors, families and dinosaur enthusiasts around the world. Therefore, we take great care to ensure that customer opinions remain authentic.

Recently, our spam filter intercepted an unsolicited marketing email offering review-related services. The approach reminded us why genuine customer reviews are so important. As a result, we thought it would be helpful to explain our position.

An example of an unsolicited email offering review-related services. Identifying details have been removed. Everything Dinosaur values genuine customer feedback and independent reviews. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Building Trust Through Genuine Customer Reviews

Buying prehistoric animal models and fossils online requires confidence. Customers want accurate information, reliable service and products that meet their expectations. Fortunately, independent reviews help shoppers make informed decisions.

For this reason, we greatly appreciate everyone who takes the time to leave feedback. Whether a review is posted on Reviews.io, Feefo, Trustpilot or another platform, we believe customer comments should reflect real experiences.

Sue Judd of Everything Dinosaur proudly showing-off the Feefo Platinum Trusted Service Award certificate.

Picture credit: Everything Dinosaur

Why Authentic Feedback Matters

Honest reviews benefit everyone. Firstly, they help potential customers understand what to expect. Secondly, they allow businesses to improve. In addition, genuine comments create transparency and accountability.

At Everything Dinosaur, we do not take trust for granted. Instead, we work hard to earn it every day. Our team strives to provide excellent customer service, and we welcome constructive feedback.

Sometimes, reviews highlight areas where we can improve. Although criticism can be difficult to receive, it often helps us deliver a better experience. Consequently, authentic feedback plays an important role in our continued development.

Everything Dinosaur wins award for customer service: Top Customer Service Award Five Years in a Row.

UK Government begins crackdown on fake reviews: A Crackdown on Fake Reviews.

Putting Customers First

We know that many of our customers have supported us for years. Furthermore, many new collectors discover Everything Dinosaur through recommendations and independent reviews. That support means a great deal to us.

Trust takes time to establish. However, it can be lost quickly. Therefore, we remain committed to maintaining the high standards that our customers expect.

The internet offers many opportunities, but reputation should never be taken lightly. In our view, genuine customer reviews are far more valuable than anything money can buy.

Finally, we would like to thank everyone who has taken the time to share their experiences. Your comments help other collectors, and they help us continue to improve. Most importantly, they have helped Everything Dinosaur build a reputation based on honesty, trust and excellent customer service.

The multi-award-winning Everything Dinosaur website: Dinosaur and Prehistoric Animal Models.

A Middlewich-based company with customers around the world is preparing for its first international Zoom interview as part of a wider strategy to engage overseas audiences and support export growth. Everything Dinosaur, the award-winning prehistoric animal model specialist run by Mike and Sue will participate in a live online discussion with German-based broadcaster, palaeoartist and influencer Karim Zanaty later this month. The event will be streamed via Zoom and is expected to attract attendees from across Europe and beyond.

The interview marks an important milestone for the company as it continues to expand its international reach and strengthen relationships with customers in overseas markets.

Taking a dive into the development of the Everything Dinosaur Evolution range in an exclusive Zoom interview.

To read an earlier article about this exciting development: Discussing Everything Dinosaur in a Special Zoom Interview.

International Collaboration Through Technology

The event highlights how modern communication platforms enable small and medium-sized businesses to collaborate effectively across borders.

Based in Middlewich, Cheshire, Everything Dinosaur has built a global reputation for supplying scientifically accurate prehistoric animal models and educational resources. The company regularly serves customers throughout Europe, North America, Asia and Australia.

By partnering with Karim Zanaty, founder of Extinct Fine Art and a recognised figure within the international palaeoart community, Everything Dinosaur is demonstrating how businesses can use digital technology to connect with specialist audiences regardless of geographical location. The Zoom interview will focus on the company’s new Everything Dinosaur Evolution range, a collection of museum-quality prehistoric animal figures developed in collaboration with scientists, artists and designers.

The Everything Dinosaur Evolution range is now in stock. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

To view the Everything Dinosaur Evolution range of prehistoric animal models: Everything Dinosaur Evolution Figures.

Supporting Export Growth

International engagement remains an important part of Everything Dinosaur’s business strategy. The company sees digital events as an effective way to build relationships with existing customers whilst introducing its products and expertise to new audiences.

The live discussion will provide an opportunity to showcase the company’s work to collectors, enthusiasts and educators across multiple countries. Furthermore, it supports the business’s ongoing efforts to increase export sales throughout Europe and other international markets.

As businesses continue to adapt to changing customer expectations, online events offer a cost-effective way to communicate directly with overseas audiences and strengthen brand awareness internationally.

Embracing Innovation

For Mike Walley, the event represents more than a simple interview. It demonstrates how embracing new technology can help businesses innovate and remain competitive.

Mike explained:

“We are delighted to be taking part in our first international Zoom interview. Digital platforms such as Zoom provide fantastic opportunities to engage directly with customers and enthusiasts across Europe and around the world. By embracing technology, we can reach a much wider audience, support our export ambitions and continue to innovate within our sector. International collaboration is becoming increasingly important for businesses of all sizes, and we are excited to share our story with a global audience.”

Building Connections Beyond Borders

The collaboration between Everything Dinosaur and Karim Zanaty demonstrates how businesses can use technology to overcome geographical barriers and create meaningful international partnerships.

As companies across the UK continue to explore export opportunities, digital communication tools are becoming increasingly valuable. They enable organisations to share expertise, promote products and develop relationships with customers in overseas markets without the need for extensive travel.

For Everything Dinosaur, this first international Zoom interview represents another step in the company’s ongoing commitment to innovation, collaboration and export growth.

The live event takes place on 24th June and is free to attend.

This blog post reflects an article produced for the UK Chamber of Commerce outlining how small enterprises are promoting international trade.

The award-winning company website: Prehistoric Animal Models and Toys.

Mike from Everything Dinosaur will take part in a live Zoom interview next month. The event marks the first dedicated interview about the new Everything Dinosaur Evolution range.

Hosted by palaeoartist Karim Zanaty of Extinct Fine Art, the online discussion will explore the inspiration behind the project. In addition, attendees will learn more about the development of the figures and the future plans for the range.

The event takes place on 24th June at 4:00 pm UTC (5pm BST, noon EDT).

Taking a dive into the development of the Everything Dinosaur Evolution range in an exclusive Zoom interview.

Discussing the Everything Dinosaur Evolution Project

The Everything Dinosaur Evolution range represents an exciting new chapter for the company. For more than twenty years, Everything Dinosaur has helped enthusiasts, collectors and educators access scientifically accurate prehistoric animal models. However, the Evolution project takes this commitment a step further. The aim is to create museum-quality prehistoric animal figures that combine scientific accuracy with exceptional craftsmanship.

The first figure in the range is a 1:33 scale Tyrannosaurus rex. A team of scientists, artists and designers worked on the model. Furthermore, the project took more than three years to complete.

During the interview, Mike will explain how the team developed the figure. He will also discuss the importance of combining palaeontology and palaeoart when creating realistic prehistoric animal reconstructions.

Palaeontology and Palaeoart Connected

Accurate prehistoric animal models require both scientific research and artistic skill. Therefore, the interview will explore how these two disciplines work together. Palaeontologists provide evidence from fossils and scientific studies. Meanwhile, artists help transform that evidence into engaging visual reconstructions. As a result, collectors can enjoy figures that reflect current scientific understanding.

The discussion will also highlight the collaborative approach behind the Everything Dinosaur Evolution range. This co-operation has helped create a figure that captures both anatomical accuracy and visual appeal.

The Everything Dinosaur Evolution Tyrannosaurus rex model (EDE001) shown in anterior view. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

To view the range of figures: Everything Dinosaur Evolution Models.

An Opportunity to Ask Questions

The Zoom event includes an open discussion and a live question-and-answer session. Consequently, attendees will have the opportunity to ask Mike about the Evolution range and the development process.

Questions about model design, scientific research and future releases will be welcome. In addition, participants can learn more about the challenges involved in creating museum-quality prehistoric animal figures.

The event is free to attend. However, visitors can make an optional donation to support the project if they wish.

Event Details

Date: 24th June 2026

Time: 4:00 pm UTC (5:00 BST)

Location: Zoom

Admission: Free

Those wishing to attend can register via the online events page hosted by Extinct Fine Art: Secure Your Free Ticket Here.

Everything Dinosaur looks forward to sharing more information about the Evolution range and discussing future plans with prehistoric animal enthusiasts from around the world.

Everything Dinosaur has created a new welcome email for newsletter subscribers. Team members reveal the company’s first thank you for joining Everything Dinosaur newsletter email. Mike and Sue welcome new subscribers with a personal and friendly message.  In addition, the welcome email highlights the company’s expertise and extensive social media presence.

Thank you for joining Everything Dinosaur! The new welcome email sent to subscribers. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

To subscribe to Everything Dinosaur’s free customer newsletter: Email Everything Dinosaur to Request Addition to Newsletter List.

Sue from Everything Dinosaur commented:

“Our welcome email is a personal hello from both of us.  Customers don’t purchase dinosaur models from Everything Dinosaur, they buy them from Mike and Sue. Interestingly, we are known for customer service and the personal assistance that we provide. The new welcome email to newsletter subscribers reflects those values.”

Visit the award-winning Everything Dinosaur website: Top Quality Prehistoric Animal Models.