Everything Dinosaur customer service reputation is extremely good.  However, even the best companies can sometimes make small mistakes.  For example, even after more than twenty years in business, things do not quite go to plan.

Recently, Mike was helping Sue load customer parcels onto the various courier vehicles ready for despatch to customers. However, in a moment of misplaced confidence, he handed a batch of parcels to the wrong courier.

Thankfully, Sue spotted the mistake. As a result, every parcel was transferred to the correct courier and all customer deliveries continued as planned.

The number of days since Mike from Everything Dinosaur caused a courier collection incident equals zero. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Although no customers were affected, the incident inspired a little office humour. We dug out one of our old “Site Safety” signs and reset the counter.  As the incident safety sign notes – Mike’s embarrassment level was high!

The Everything Dinosaur Customer Service Record

We have an excellent record of customer service.  Thousands of five-star customer reviews are evidence of this.  Furthermore, Everything Dinosaur has won awards for customer service. After all, we are model collectors too.

Mike and Sue of Everything Dinosaur proudly show their certificate and trophy after winning the Excellence in Customer Service Award at the South Cheshire Chamber of Commerce Business Awards. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Number of Days Since a Courier Collection Incident: Zero

Running a business means Mike and Sue remain directly involved in packing and dispatching customer orders every single day. While occasional mistakes can happen, we always double-check our work and act quickly whenever something needs correcting. Consequently, our customers continue to receive the high standard of service they expect from Everything Dinosaur.

The incident also reminded us why teamwork matters so much. Mike may have been responsible for the mix-up, but Sue’s careful eye ensured that every parcel reached the correct courier.

Mike from Everything Dinosaur commented:

“I thought I was being helpful. Unfortunately, I was helping the wrong courier! Thankfully, Sue spotted the mistake. It’s a timely reminder that no matter how experienced you are, it always pays to check your work.”

At Everything Dinosaur customer service is a serious matter. Nevertheless, we also believe it is important to laugh at ourselves from time to time. After all, behind every parcel is a real person doing their best.

Perhaps we should keep our new safety sign on permanent display. We have a feeling the counter might need resetting again one day…

The multi-award-winning Everything Dinosaur website: Dinosaur and Other Prehistoric Animal Figures.