Following on from yesterday’s blog post about the international cyber incident at Royal Mail team members can provide an update.

At 10:16am (GMT) on the 26th January, Everything Dinosaur received the following statement from the Managing Director of Royal Mail International, Antony Harvey.

International Cyber Incident

The cyber incident, believed to be a ransom ware attack was reported on 12th January (2023), Everything Dinosaur has been unable to send out certain parcels to its international customers, however, customers in the European Union have been unaffected.

Royal Mail has been making progress and implementing measures to mitigate the damage to their networks caused by this attack.

In summary, this is what this latest bulletin means for Everything Dinosaur customers:

• International Tracked & Signed service as well as the International Signed service parcels can now be despatched.
• Delivery likely to take longer than usual.
• Customers may notice a different tracking information as items leave the UK.
• We have been asked not to submit any new Tracked or Standard International Airmail parcels into the network for the moment.

Further updates on the Tracked and Standard International Airmail services will be provided in the coming days.

A spokesperson from Everything Dinosaur commented:

“We continue to do our best to inform our customers about the current difficulties at Royal Mail. Contingency plans have been put into operation to allow us to continue to despatch parcels overseas, however, for a small number of our customers, parcels have been delayed to permit Royal Mail to resolve this problem. We hope to send out all these parcels in the very near future and we would like to apologise to our customers for any delay in delivery.”

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