New Update from Royal Mail (Cyber Incident)

By |2024-01-02T13:55:51+00:00January 26th, 2023|Everything Dinosaur News and Updates, Main Page, Press Releases|0 Comments

The Latest Update on the Royal Mail Cyber Incident (Wednesday 25th January)

Royal Mail has released a statement about its progress as it attempts to find a work around following the cyber incident, believed to be a malicious ransom ware attack.

Update from Royal Mail

Here is the Royal Mail update”

“Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.”

Royal Mail and Everything Dinosaur
Everything Dinosaur team members are keeping their international customers informed about the continuing cyber incident at Royal Mail (January 25th, 2023). Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

The update from Royal Mail added:

“We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.”

Mitigating the Impact

In addition, Royal Mail has released the following statement about their on-going work to resolve this issue:

“Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.”

The Impact on Everything Dinosaur

Everything Dinosaur would like to assure its customers that only a small portion of their international orders have been affected by this issue. All deliveries to customers in the European Union are unaffected. Everything Dinosaur uses a separate and distinct delivery company for customers in the EU, part of our strategy to offer more customer choice and to reduce dependence on one single supplier.

Customers in North America, South America and Australasia have had their parcels sent by an alternative courier wherever possible, however, a small number of orders have had to be held back and they cannot be sent out until Royal Mail opens up the international mail routes such as airmail and tracked and signed.

A spokesperson for the UK-based, award-winning mail order company apologised to that small proportion of customers that had been affected and stated:

“We are sorry for any delays that have been caused due to the problems at Royal Mail. We want to assure the small number of our customers that have been affected that as soon as we have permission to resume despatch of parcels to Royal Mail we will do so and we have put extra resources on standby to ensure we send out parcels as quickly as possible.”

Everything Dinosaur wins Platinum Trusted Service Award.
Everything Dinosaur wins Platinum Trusted Service Award for the fourth year running. Everything Dinosaur has an excellent record of providing customer service and has already put in contingency plans to minimise business disruption caused by the issues at Royal Mail. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

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