At Everything Dinosaur, providing excellent customer service has always gone hand in hand with transparency and trust. We have been in business for over twenty years.  Throughout this time, we have championed genuine customer reviews.

Recent media coverage concerning online review platforms, including Feefo, has brought increased attention to how customer feedback is collected and displayed. As a company that has built its reputation upon honest customer interactions, we welcome any discussion that helps strengthen confidence in online reviews.

A Multi-Platform Approach to Customer Feedback

Everything Dinosaur does not rely upon a single source for customer reviews. Instead, we have developed a multi-platform approach that ensures transparency and consistency.

Our customer feedback includes:

• Independently verified reviews via Feefo.
• Thousands of reviews published directly on our website.
• Hundreds of 5-star reviews on Google.

Furthermore, hundreds of positive reviews about Everything Dinosaur can be found on forums, Reddit along with other social media platforms, and we even have Trust Pilot reviews, although we have not worked with Trust Pilot directly.

This approach allows customers to see a broad and balanced view of the customer service we provide.

Everything Dinosaur takes a multi-platform approach to generating customer reviews. As well as reviews posted up onto our own website, we use Feefo and have hundreds of 5-star reviews on Google.

The image above shows a recent notification from Google confirming a batch of five new 5-star reviews. This is typical of the feedback we regularly receive and highlights the consistency of our customer service.

Why Genuine Customer Reviews Matter

We believe that authentic reviews — whether positive or not so positive — are essential. They:

• Help us continually improve.
• Provide reassurance to new customers.
• Reflect real experiences from real people.
• Demonstrate how we communicate with customers.
• Develop trust.

Everything Dinosaur does not engage in artificial review generation or manipulation. Our reviews are earned through the service we provide.

Continuing to Build Trust

As conversations around online reviews evolve, Everything Dinosaur remains committed to honesty, transparency and delivering the highest level of customer service. Furthermore, we try to respond to all the reviews and comments that we receive.

We are extremely grateful to our customers for their continued support and for taking the time to share their experiences.

Visit our multi-awarding-winning and highly respected website: Dinosaur and Prehistoric Animal Models.