It has been a busy year for Everything Dinosaur.  There are always lots of jobs to do.  We appreciate that the business world is changing and new technologies such as artificial intelligence are having an increasing influence on commerce.  However, we believe that people do business with people and whilst AI can be extremely helpful, we strive to maintain that personal touch.  Interacting with our customers is very important to us, we pride ourselves on Everything Dinosaur’s customer service.  We try to put customers at the heart of our business.

To this end, Mike has been participating in a training programme.  The aim of the programme is to help businesses get to grips with dynamic and changing technologies.  Having participated, we were approached by the training organisers – Digital Cheshire to make a video providing our feedback on the course.  We are always happy to help support other organisations.

Everything’s Dinosaur Digital Cheshire Case Study

Video credit: Digital Cheshire

Everything Dinosaur’s Customer Service

In this short Digital Cheshire video (it last just under six minutes), we talk about our business and how the training has helped us.  Exceptional customer service builds loyalty and encourages repeat business. In addition, satisfied customers share their positive experiences, attracting new clients and enhancing the brand’s reputation. For example, we have received thousands of customer reviews, and the company has won numerous customer service awards.

Everything Dinosaur has won the Feefo Platinum Trusted Service Award for 2024.

Mike from Everything Dinosaur commented:

“Every day is a school day!  There is always something new to learn and the business has benefited from the training offered by Digital Cheshire.  Everything Dinosaur’s customer service is exceptionally important to our success.  Looking after our customers is a core part of who we are.  Thankfully, we have been able to learn more about new technologies such as Artificial Intelligence.  We are grateful that we have been able to participate in the training programme.”

There are some outtakes from the video, a sort of bloopers reel.  We don’t always get everything right on the first take!  We will endeavour to get this other video onto our blog as well.

The award-winning and customer friendly Everything Dinosaur website: Dinosaur Models and Toys.