Everything Dinosaur Maintains The Best Customer Service Standards

By |2024-01-13T06:32:13+00:00January 12th, 2020|Adobe CS5, Everything Dinosaur News and Updates, Main Page, Press Releases|0 Comments

Everything Dinosaur Maintains Customer Service Standards

Many companies struggle to maintain their customer service standards over the festive period.  The Christmas and New Year week in 2019 was particularly challenging with only Friday 27th December available to despatch orders that had been placed since the morning of the 24th December.  With only the Friday (27th), available to send parcels out prior to the weekend, when most of the mail network shuts down, these parcels would not have made much progress until being inevitably delayed again due to the New Year holidays.

However, at Everything Dinosaur we are happy to report that we have maintained our 5-star customer service and continue to lead the way in terms of our standard of customer support.

Everything Dinosaur Maintains a 100% Customer Service Record (Feefo)

100% service rating (Everything Dinosaur).
Everything Dinosaur service rating 100%.  This standard of service was maintained over the Christmas and New Year period. Picture credit: Everthing Dinosaur.

Picture credit: Everything Dinosaur

Feefo Independent Customer Reviews

Let’s take a look at some of the reviews and comments recorded by the independent ratings company Feefo over the busy festive period.

A review received from Jennifer stated:

“I have used this shop numerous times and always have had a first class service and I have a very happy son with the dinosaurs he wanted.”

Aldo from the Philippines, provided the following feedback:

“Excellent customer service, very quick to reply on my queries, fast shipping!”

Danielle from the USA writing about the Rebor foetus replicas (T. rex and Velociraptor) stated:

“The embryo dinosaurs were awesome…..the coolest things!  The delivery (to the U.S.) was fantastic….they got here superfast.”

Jacqui from Buckinghamshire, who had purchased a T. rex slap watch for her grandson wrote:

“Excellent service – the product arrived next day delivery”

Everything Dinosaur was a Recipient of Feefo’s Highest Award for Customer Service in 2019

Gold Trusted Service Award to Everything Dinosaur.
Feefo awards top marks to Everything Dinosaur.  A top customer service standard has been maintained throughout the busy holiday period by Everything Dinosaur. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur Maintains Standards

A spokesperson from Everything Dinosaur commented:

“We know how important it is to support customers during the busy holiday period.  We were determined not to let our high standards slip and we are delighted to receive such positive feedback from our customers.”

Feefo will launch a new top standard of customer service this year.  The Feefo Platinum Trusted Service award recognises those businesses that go above and beyond to provide a consistently high level of customer service all the time.  This is the highest service recognition that Feefo has ever offered.  Everything Dinosaur team members are quietly optimistic that they might be considered for this award, having stuck their collective necks out and made a prediction about this at the turn of the year.

The first of these awards are expected to be announced towards the end of January, not too long to wait for our team members.

To read Everything Dinosaur’s predictions for 2020: What will this year have in store for us – our predictions.

A very big thank you to all our customers who leave feedback, reviews and comments.

The Everything Dinosaur website: Everything Dinosaur.