It might not feel like spring at the moment.  However, by the meteorological calendar, today, March the 1st is the first day of spring.  The days are certainly getting longer, but it is still chilly, especially in the Everything Dinosaur warehouse.  Not to worry, with all the deliveries scheduled for next week, we are going to be busy.  Eofauna, PNSO, Haolonggood and possibly Beasts of the Mesozoic are all due to arrive shortly.

Sue has been busy tidying in the warehouse.  It is important that we make room for all the new stock.  The warehouse is getting a spring clean.  However, it is very tidy and well organised already.  A tidy warehouse helps us to pick, pack and despatch orders quickly.  However, we do have other important tasks.  For example, we have been asked to provide a short biography of the company.  We are happy to oblige.

Sharing a passion for dinosaur toys – Sue and Mike from Everything Dinosaur. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Providing an Everything Dinosaur Biography

It can be a challenge writing about your own business.  Fortunately, we were able to brainstorm some ideas and make plenty of notes.

We are a multi-award-winning company that specialises in the sale of museum quality prehistoric animal models. Established in 2005, the company is run by people who enjoy sharing their passion for the past with fellow collectors and model fans.

The business is based in Cheshire (UK), and it has developed a worldwide customer base. Everything Dinosaur also supplies museums, events, attractions and educational bodies with dinosaur and prehistoric animal themed merchandise.  Customers are at the very centre of everything we do.

Visit the Everything Dinosaur website: Dinosaur Models and Figures.

Mike added:

“Sue and I are committed to promoting a greater appreciation for the Earth sciences. For example, we research and write our own fact sheets on prehistoric animals and send these out free of charge.  We are also committed to tidying up our warehouse and making the picking and packing of orders more efficient.  Having worked on the company biography it is time to roll up my sleeves and get back into the warehouse.”

Our thanks to one of our customers in Canada who sent into us some fabulous comments about their recent purchase.  We received some wonderful Feefo customer feedback.  February might be a short month, but over the last four weeks we have received over a hundred service and product ratings.  We are truly grateful for all the feedback and kind comments we receive.  For example, here is the wonderful feedback from one of our Canadian customers.

Wonderful feedback from an Everything Dinosaur customer based in Ontario, Canada. Picture credit: Feefo.

Picture credit: Feefo

Feefo Customer Feedback

Feefo is an independent ratings agency.  They collate feedback from customers on our service and products.  Everything Dinosaur has won many awards for its customer service.

Mike from Everything Dinosaur commented:

“We are extremely grateful for all the feedback that we receive.  We do our best to help and support all our customers and we have developed an excellent reputation for speedy delivery of parcels, even to customers as far away as Canada.”

The award-winning Everything Dinosaur website: Dinosaur Toys and Models.

We understand the importance of regular maintenance for the Everything Dinosaur website.  After all, this blog contains nearly seven thousand articles.  We care about your experience.  It can be frustrating to visit a blog post and discover that a link is broken or content is missing.  Given the scale of this site, keeping everything up to date is challenging.  However, we set time aside so that we can continue to maintain the site and improve the visitor experience.

Broken or outdated links can frustrate readers and reduce engagement. They lead readers into a cul-de-sac.  We do our best to ensure that this blog site and indeed our commercial site too is well maintained.

Our dinosaur chums help to maintain our websites. They check for outdated and broken links. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Maintenance on the Everything Dinosaur Website

The regular updating of links ensures that site visitors can find information quickly.  Hopefully, the information will be relevant too.  We appreciate that a well-maintained site helps boost site credibility.  It builds trust! A well-maintained site reflects our commitment to quality and customer service.

The replacement of outdated links is a simple step that helps with site navigation.

Mike from Everything Dinosaur commented:

“With nearly seven thousand blog posts, this is a gigantic blog site.  However, we remain committed to giving blog readers the best experience possible.  We strive to ensure that links to things like other posts and YouTube videos work.  It is all about enhancing the visitor experience.”

To read an earlier blog post about our commitment to site maintenance: Maintenance on the Everything Dinosaur Blog.

Please take a few moments to review past posts.  There are thousands of articles featuring fossil discoveries, research, prehistoric animal models and palaeontology.

Or if you prefer, take a look at what products we have available: Dinosaur Toys.

Let’s make all the Everything Dinosaur websites enjoyable places for all!

Mike and Sue from Everything Dinosaur visited the Spring Fair in Birmingham.  It is an enormous trade show, the UK’s biggest home, gift and fashion retail event.  The pair had several meetings to attend.  However, they did have the opportunity to wander the halls and visit some of the trade stands.  After all, they were on the hunt for dinosaur related merchandise.

They found a children’s game entitled “So, you think you’re an expert – dinosaurs”.  We might know a little about the Dinosauria, but we are always amazed by the incredible knowledge that many children have about prehistoric animals.

As Mike happily confesses:

“I spend my life being corrected by budding young palaeontologists.”

Mike from Everything Dinosaur holding a children’s game “So, you think you’re an expert – Dinosaurs”. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur – Always More to Learn and Discover

Examining the children’s quiz game made Mike and Sue think.  It is important to recognise your limits, even in areas that you may feel confident in.  Just like the incredible Dinosauria, we can be powerful in our areas of expertise, but there is always more to learn and discover.  Every day is a school day!

Embracing the idea that we don’t know everything opens the door to growth and collaboration.  It can be helpful to challenge yourself.  Try to learn something new every day and acknowledge that expertise is a journey, not a destination.

The Everything Dinosaur website: Dinosaur Toys and Gifts.

Everything Dinosaur has won the Feefo Platinum Trusted Service Award.  This is an independent seal of excellence, which recognises outstanding customer service.  It is awarded to those businesses that consistently provide world-class customer care.

This award came into being in 2020.  Everything Dinosaur has won it every year since it was inaugurated.

Everything Dinosaur has been awarded the prestigious Feefo Platinum Trusted Service Award for 2025. Picture credit: Everything Dinosaur

Picture credit: Feefo

The Feefo Platinum Trusted Service Award

Feefo established their award programme to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. These awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.  Everything Dinosaur has won an award every year since it started using Feefo to collect customer feedback.

Feefo is the world’s largest provider of verified reviews.  It works with over six thousand brands.

Recently, Feefo launched new initiatives to reward companies that demonstrated dedication towards customers.  As a result, Everything Dinosaur was officially classified as “exceptional”.

To read more about Everything Dinosaur’s success: New Marketing Assets for “Exceptional” Everything Dinosaur.

Sue from Everything Dinosaur commented:

“Receiving a Platinum Trusted Service Award from Feefo means a lot to us.  This prestigious award is based entirely on genuine customer feedback. At Everything Dinosaur, we understand the importance of delivering exceptional customer service.  We remain committed to maintaining our high standards.  We shall continue to put the needs of our customers first.”

The certificate confirming the Platinum Trusted Service Award. Picture credit: Feefo.

Picture credit: Feefo

The CEO of Feefo, Tony Wheble, congratulated Everything Dinosaur and remarked:

“During these economically challenging times, it’s inspiring to see companies like Everything Dinosaur consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences.”

Visit the award-winning Everything Dinosaur website: Dinosaur Toys and Models.

It has been a busy week!  Sue has been interviewed by the German newspaper Der Spiegel.  Fortunately, for her, the interview was in English. Sue does not speak German, her language skills are “nicht gut”.  As a co-founder of Everything Dinosaur, Sue was sharing her perspective on the challenges and triumphs faced by small businesses in the UK.  After all, the retail environment is always changing.

Everything Dinosaur is renowned for its high-quality prehistoric animal models.  Der Spiegel were keen to hear more about the company and how we export.

Sue from Everything Dinosaur being interviewed by Steffen, a journalist from a German newspaper. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Everything Dinosaur Being Interviewed

Sue highlighted the resilience of small enterprises amidst economic fluctuations. Furthermore, she explained how the company has embraced on-line sales and social media to reach a broader audience. Steffen had travelled up from London to meet Sue and her colleague Mike.  He spent the afternoon hearing about the trials and tribulations of the dinosaur model market.  These days, there is a lot of bureaucracy and red tape.  Sue highlighted the systems and processes that have been put in place that permit the company to send parcels to model collectors overseas.

Sue commented:

“I hope my comments helped Steffen with his article. It was fun being interviewed and sharing our journey at Everything Dinosaur. I hope our story inspires other business owners to explore exporting and embrace new opportunities in their ventures.”

Visit the award-winning Everything Dinosaur website: Dinosaur Toys and Gifts.

We are thrilled to announce that Everything Dinosaur is once again in the running for a customer service award with Feefo! We work hard to provide exceptional customer service and quality products. Over the years, we have proudly won many awards for our commitment to excellence. Your support has been invaluable in helping us achieve this recognition. Thank you for being part of our amazing journey!

Feefo will be selecting a few businesses that have gone above and beyond for their customers.  Feefo wants to recognise and reward these firms.  Moreover, we might be amongst the winners.  Everything Dinosaur has won numerous customer service awards.  Currently, we hold the coveted Platinum Trusted Service Award.  We have been awarded this accolade since the inception of this prestigious honour.  Will we win it again this year?

Everything Dinosaur has won the Feefo Platinum Trusted Service Award for 2024.

Picture credit: Feefo

Everything Dinosaur and Customer Service

Our business, supplying prehistoric animal models is synonymous with delighting customers. As well as being Feefo award winners we also hold “Exceptional” service status.

Mike from Everything Dinosaur commented that he hoped that the company would meet the demanding criteria laid out by the Feefo team.

He added:

“It is wonderful to be recognised for our commitment to customer service.  We are excited to find out whether we have met the standards set by Feefo for the 2024.”

Sue from Everything Dinosaur pointing out that the Cheshire based business is rated as “Exceptional” for customer service by the independent rating company Feefo. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Winners Announced on 21st January

Feefo aims to recognise businesses that provide market-leading customer service.  Thousands of companies work with Feefo.  However, only a few companies will receive the accolade of “Exceptional” and win Trusted Service Awards.

Winners will be announced on the 21st of January 2025.  We have our fingers crossed.

Visit the award-winning Everything Dinosaur website: Everything Dinosaur.

Tomorrow, Monday 13th January we will be finalising our order for the Haolonggood Brachiosaurus models with the factory.  If you have not contacted us to reserve a model or two, this is your last chance to do so.

There are three colour variant Brachiosaurus figures to choose from:

• HLG157 Song Wan (mostly brown coloured).
• HLG158 Du Qian (mostly green coloured).
• The special colour version (HLG159).

Which of the three Haolonggood Brachiosaurus models do you want? Would you like HLG157, HLG158 or the special colour version (HLG159). Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

As yet we do not know the final price of these magnificent sauropod figures.  However, we do need to sort out our order with the factory.  Customers can email Everything Dinosaur and request a model or models to be reserved.  There is no need to preorder, there is no need to pay a deposit.  Just let us know which one(s) you would like, and we would be happy to set aside a figure or some figures for you.

Email Everything Dinosaur: Email Everything Dinosaur to Reserve the Haolonggood Brachiosaurus.

Haolonggood Brachiosaurus Model

The three models are the same sculpt.  However, they have different colour schemes.  The models measure fifty-nine centimetres long and have a head height of thirty-nine centimetres.  They are magnificent figures, and this batch of Brachiosaurus figures will also include a free Huayangosaurus armoured dinosaur model.

Our earlier blog post about these fabulous figures has more information: New Haolonggood Brachiosaurus Models.

Haolonggood have made several sauropod scale models.  We will have a small contingency reserve of Brachiosaurus figures available.  These will help to support the requirements of our customers that were unable to reserve a figure.

Haolonggood sauropod models. The image provides an excellent size comparison between the new Brachiosaurus model and other Haolonggood sauropod figures.

To view the extensive range of Haolonggood figures in stock: Haolonggood Prehistoric Animal Models.

Mike from Everything Dinosaur commented:

“We want to finalise our Brachiosaurus order with the factory as quickly as possible.  The sooner we place the order, the sooner we can get the figures shipped before the Chinese New Year holidays.  Moreover, our order will also include other Haolonggood figures too.  For example, the Utahceratops, Styracosaurus and Majungasaurus figures. In addition, we will be ordering the new Concavenator figures.”

The award-winning Everything Dinosaur website: Dinosaur Models.

Everything Dinosaur receives lots of feedback from customers.  We are grateful for all the feedback we receive.  Each comment from a customer is appreciated.  The UK-based mail order company works with Feefo to generate customer reviews.  Feefo is an independent ratings and reviews platform that collects reliable and constructive reviews.  They have thousands of clients all over the world.  Customer feedback is extremely important.  Having an exceptional service record helps to build confidence with consumers.  Just like Feefo, we have thousands of customers too and we receive hundreds of reviews each year.  For example, there are over two thousand product reviews on the Everything Dinosaur website.

Occasionally, we like to highlight our reviews.  We have such an excellent record for customer service that last year, in a new initiative, Feefo rated Everything Dinosaur as “Exceptional”.

Sue from Everything Dinosaur pointing out that the Cheshire based business is rated as “Exceptional” for customer service by the independent rating company Feefo. Picture credit: Everything Dinosaur.

Picture credit: Everything Dinosaur

Receiving Customer Feedback

Each day Feefo compiles a list of customers who have placed an order.  A few days later (allowing for shipping and postage), Feefo sends an email to that customer asking for comments about the level of customer care we provide.  Every review is genuine.

Here is an example of a recent Feefo review:

Wonderful feedback received by Everything Dinosaur about the company’s customer service.

This customer, from Kent (southern England) commented:

“Everything Dinosaur is everything I could ever want for anything dinosaur!”

What a lovely and kind comment.

To view Everything Dinosaur product and customer reviews on the Feefo platform: Feefo Customer Service and Product Reviews for Everything Dinosaur.

Sue from the mail-order company commented:

“Customer feedback drives our improvements.  It helps to shape the direction of Everything Dinosaur.  It is reassuring to know we meet the needs and exceed the expectations of our customers.”

Visit the highly rated Everything Dinosaur website: Dinosaur Toys.

Everything Dinosaur team members have been busy translating 14+ product safety information into different languages.  These translations are part of our on-going commitment to assist our customers overseas.  In addition, under the recently introduced General Product Safety Regulation (GPSR), we understand that it is a role of the manufacturer to ensure that all safety information is in a language that the consumer can read.  In the case of the European Union there are twenty-four official languages.

As an importer, it is our role to ensure all safety information is in the correct language.  If the manufacturer does not do this, then, we as the importer can provide the translations and put them into any parcels that we despatch to our customers in those countries covered by GPSR.

Consumers affected by this new regulation are those that reside in countries in the European Union (EU) and Northern Ireland.  In addition, the three countries in the European Economic Area (Iceland, Liechtenstein and Norway) are also included.

Helpful 14+ Product Safety Information Translated

A large number of the prehistoric animal figures that we supply have a 14+ age restriction.  To assist our customers, we have provided a translation of an appropriate safety warning concerning these models in the twenty-four official languages of the European Union.

The phrase we have translated is:

“Warning! Detailed scale model intended for collectors age 14 years and above.  May contain small pieces, sharp edges and points.  14+ (A display piece, not a dinosaur toy).

As part of Everything Dinosaur’s compliance with the EU General Product Safety Regulation 2033/988 safety information has to be translated into the twenty-four official languages of the European Union. This table deals with English, Bulgarian and eleven other languages. Table credit: Everything Dinosaur.

Table credit: Everything Dinosaur

The table (above) shows the translation of the phrase associated with prehistoric animal replicas that have a 14+ age recommendation that Everything Dinosaur includes inside the parcel for customers located in the areas within the scope of GPSR.  This information is included within parcels sent to customers in the European Union, the European Economic Area and Northern Ireland.  The table shows the original English text proposed by Everything Dinosaur as the importer and its translation into twelve other languages.

Translating the safety information associated with a product that is designated 14+ so as to comply with the EU General Product Safety Regulation 2023/988. Table credit: Everything Dinosaur.

Table credit: Everything Dinosaur

The table (above) shows the translation in the other eleven official languages of the EU.

Everything Dinosaur Providing Translations

A spokesperson from Everything Dinosaur explained that many manufacturers based outside the European Union were unfamiliar with the new regulation.  As an importer, Everything Dinosaur works closely with factories and manufacturers.  The company provides assistance and support and does what it can to help with compliance.

The spokesperson added:

“We have translated standard 14+ product safety information into the twenty-four official languages of the European Union.  This information will be included in the parcels we despatch to customers in the EU, the EEA as well as Northern Ireland.”

For further information and advice with regards to product safety associated with the items available on the Everything Dinosaur website: Email Everything Dinosaur.

The award-winning Everything Dinosaur website: Prehistoric Animal Models and Figures.