On Friday (March 19th, 2021), Everything Dinosaur received a telephone call from a worried customer. They had purchased a Beasts of the Mesozoic Zhenyuanlong suni articulated “raptor” figure for their son’s birthday. Unfortunately, we had sent a Beasts of the Mesozoic ceratopsid (Zuniceratops christopheri) instead. Whoops!

The birthday was the following day (Saturday), could Everything Dinosaur sort this out.

Zhenyuanlong suni packaging (Beasts of the Mesozoic).
The beautiful Zhenyuanlong suni in its packaging (Beasts of the Mesozoic). The customer had ordered a Beasts of the Mesozoic Zhenyuanlong suni, but by mistake we had sent a different dinosaur model.

Customer Service

Our dedicated team don’t often make mistakes, but with dozens of different Beasts of the Mesozoic models in the range, all of them packed into brightly coloured and illustrated packages, then sometimes confusing one model for another does happen. This is usually spotted and corrected during picking, packing and checking prior to despatch. On this occasion, the error was not found.

The beautiful markings on the Beasts of the Mesozoic Zuniceratops model.
Beasts of the Mesozoic Zuniceratops (lateral view). Showing the colourful markings on this articulated dinosaur model. The attractive Beasts of the Mesozoic models with their beautiful packaging can lead to confusion in the Everything Dinosaur packing room.

Once we had been notified of the mix up, our team members quickly got things resolved. With Velociraptor velocity, a Zhenyuanlong suni was located in our warehouse, packed and despatched. It was on its way to the customer in just a couple of hours.

Thank You Everything Dinosaur

The Beasts of the Mesozoic Z. suni articulated figure duly arrived on Saturday. The parcel was delivered in time for the birthday celebrations.

Our customer emailed this morning to say:

“Can I just say thank you so much for sending the dinosaur the Zhenyuanlong suni, on Friday after the mix up. It managed to get here on Saturday in time for my son’s birthday. He loves it, so thank you so very much for helping make his day. So fast and prompt service. Excellent. Thank you again.”

Everything Dinosaur might not make that many mistakes, but when we do it is reassuring to know that we get them resolved quickly.

To see the range of Beasts of the Mesozoic models (both raptors and horned dinosaurs) in stock at Everything Dinosaur: Beasts of the Mesozoic Articulated Models and Figures.

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