On Friday (March 19th, 2021), Everything Dinosaur received a telephone call from a worried customer. They had purchased a Beasts of the Mesozoic Zhenyuanlong suni articulated “raptor” figure for their son’s birthday. Unfortunately, we had sent a Beasts of the Mesozoic ceratopsid (Zuniceratops christopheri) instead. Whoops!
The birthday was the following day (Saturday), could Everything Dinosaur sort this out.
Our dedicated team don’t often make mistakes, but with dozens of different Beasts of the Mesozoic models in the range, all of them packed into brightly coloured and illustrated packages, then sometimes confusing one model for another does happen. This is usually spotted and corrected during picking, packing and checking prior to despatch. On this occasion, the error was not found.
Once we had been notified of the mix up, our team members quickly got things resolved. With Velociraptor velocity, a Zhenyuanlong suni was located in our warehouse, packed and despatched. It was on its way to the customer in just a couple of hours.
Thank You Everything Dinosaur
The Beasts of the Mesozoic Z. suni articulated figure duly arrived on Saturday. The parcel was delivered in time for the birthday celebrations.
Our customer emailed this morning to say:
“Can I just say thank you so much for sending the dinosaur the Zhenyuanlong suni, on Friday after the mix up. It managed to get here on Saturday in time for my son’s birthday. He loves it, so thank you so very much for helping make his day. So fast and prompt service. Excellent. Thank you again.”
Everything Dinosaur might not make that many mistakes, but when we do it is reassuring to know that we get them resolved quickly.
To see the range of Beasts of the Mesozoic models (both raptors and horned dinosaurs) in stock at Everything Dinosaur: Beasts of the Mesozoic Articulated Models and Figures.