Last month (April 2024), Everything Dinosaur reported upon some difficulties in the European Customs network. Problems with a software upgrade had caused some parcels to be delayed. Team members regularly monitor the progress of customer deliveries. We do this as we can quickly identify any issues or delays in the delivery network. We became aware of parcel delays due to difficulties in Ireland and sent out a media release on the 13th April.
It was stressed that we would like to be kept informed and we requested further information from the Irish Tax and Customs authority and our partners in Ireland SimplyVAT. Further media releases were sent out on the 18th and the 24th of April. These posts were intended to keep our customers informed of developments. In addition, we set about emailing all those customers whose parcels had been held up.
We have been informed that the problem has been resolved and parcels are now moving normally.
Everything Dinosaur apologises to all those customers who have been inconvenienced. We stress that this problem had nothing to do with our systems and processes. However, we do appreciate how frustrating delivery delays can be.
Today, we have released the following statement as part of our on-going steps to reassure customers.
Everything Dinosaur IOSS media release (May 2024).
Picture credit: Everything Dinosaur
To contact a member of the Everything Dinosaur team for further information: Email Everything Dinosaur.
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