Ordering on-line should be convenient, hassle free and easy. However, purchasing from a mail order company can be fraught with problems. At Everything Dinosaur, we receive lots of positive feedback about the quality of our packaging and our prompt deliveries. We have received thousands of 5-star reviews for our customer service, sadly, many of our customers have shared with us some of their experiences and difficulties after purchasing from other businesses that have proved to be less dependable. Everything Dinosaur parcels are treated with care. From their shipment to the factory to our warehouse and to their despatch to you, our products and their packaging are treated with respect.
Let’s take you through the process of getting your order, packed and despatched and on its way.
Sue from Everything Dinosaur with another two parcels ready to begin their journey to customers. We pick, check and pack all the orders ourselves. Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
The Journey of Everything Dinosaur Parcels
We pride ourselves at Everything Dinosaur for our careful product picking, packing and despatching. The journey of your purchase is extremely important to us. We invest in bespoke packaging and boxes to protect products. In addition, we are committed to using environmentally friendly packaging materials as much as possible. Team members go to great lengths to ensure that Everything Dinosaur parcels arrive promptly and in great condition.
Once an order has been placed, we pop out into the warehouse and select the items for you. The products are inspected and brought to our packing room. Each section of the warehouse is dedicated to a specific product line, such as PNSO, Haolonggood, Rebor, prehistoric plush and CollectA prehistoric animal figures.
A busy aisle in the Everything Dinosaur warehouse. In this section of our warehouse we store PNSO prehistoric animal figures. The racking opposite is for Beasts of the Mesozoic models. A well-organised warehouse helps us to pick orders for customers quickly. Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
Into the Packing Room
Once picked, the orders are laid out in the packing room. The paperwork is added, including our free prehistoric animal fact sheets and the order is checked again. An appropriate box is selected to ensure the customer’s items are provided with the best protection possible. In addition, we use compostable packing chips to cushion the purchased items during their journey. This is a further demonstration of our commitment to sustainable practices.
Early morning and the first of the day’s parcels have been picked, checked and packed. These parcels will then get labelled with all the relevant information to speed them through customs and across borders. Some of the double-walled, bespoke cardboard is stored in the packing room for easy access. Picture credit: Everything Dinosaur.
Picture credit: Everything Dinosaur
Visit the award-winning Everything Dinosaur website: Dinosaur Toys.
Parcels tend to be packed in batches, depending on their final destination. For example, all UK parcels going out on our tracked service are packed together. Parcels destined for Europe are also packed in batches.
Labels are prepared, checked against the invoice paperwork and adhered securely to the relevant parcel. Then parcels are carefully crated or placed in collection sacks ready for collection by the various courier companies that we use. Once again, a section of our warehouse is especially set aside for the storage of parcels awaiting despatch.
That’s how we pick, check, pack and despatch your order from our warehouse. However, there is another part to this story…
International Freight Forwarding
Before items reach you, they have to reach us. The first leg of your parcel’s journey begins at the factory where the goods are produced. There are dinosaur fans all over the world and there are factories making figures all over the world too. We rely on our freight forwarding partners Neon Freight to help us move what we stock on-line into our warehouse.
A freight forwarder is an organisation that arranges the transportation of goods on behalf of clients. In this instance, the freight forwarder meaning the company that manages the shipping of the dinosaur models from the factory to the Everything Dinosaur warehouse.
Neon Freight was founded over a decade ago. They have a simple mission, it is to be able to provide professional logistics solutions with a strong emphasis on a straightforward, people-oriented approach to delivery. The friendly Neon Freight team works alongside us helping to streamline the international shipping process. The dedicated and enthusiastic team help us to bring goods in from all over the world. They are genuinely interested in us and our customers.
The offices of Cheshire-based Neon Freight Ltd. Neon Freight handle international logistics for Everything Dinosaur. Picture credit: Neon Freight Ltd.
Picture credit: Neon Freight Ltd
Mike from Everything Dinosaur commented:
“We suspect that we would have to travel a long way to find a more knowledgeable and friendly company.”
To visit the website of Neon Freight Ltd and to understand a little more about what freight forwarding entails: Freight Forwarder Meaning.
Taking Care of Everything Dinosaur Parcels
At Everything Dinosaur, we understand that the journey of your purchase is extremely important to you. We take immense pride in the selection of items we choose to stock. We work hand-in-hand with our partners like Neon Freight to ensure the challenges of a complex international market are overcome. Then, from the moment your order is placed, until the moment it is delivered, we go to great lengths to ensure that your parcel is handled with the utmost care and attention.
Everything Dinosaur parcels go on a remarkable journey, and we are with you every step of the way to ensure that you get your delivery.
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